1. Concept positioning and definitions

Outsourcing is the result of a strategic decision involving a process whereby a company entrusts an external service provider with responsibility for an activity or function that was previously carried out in-house.

Increasingly, companies are outsourcing certain activities or functions to other companies. As a result, operating methods, work processes and human relations between the company's various economic players are being transformed, if not profoundly challenged.

The notion of outsourcing covers different situations:

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