1. Measuring supply chain performance

Measuring supply chain performance is as essential as understanding how it works. This measurement must :

• be linked to the company's objectives;

• be renewable ;

• provide insight into how to manage the supply chain more effectively;

• be adapted to the activities it studies.

Performance measurement, an important part of the management process, provides :

• information needed to determine the cost of operations and products;

• the rate of return on investments made ;

• the relative value of products, processes and people in their contribution to the sound management of the company as a whole.

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