2. SCOR model

Today's multinationals and global companies have factories, warehouses and sites in every corner of the world. This complexity of networks and organizational structures poses numerous problems of communication between the various players in the chain, and of homogeneity of processes and performance indicators.

• The SCOR model (figure 1 ) enables all parties to speak the same language, and provides a methodology to help companies compare themselves within their organization. The model sheds light on the company's current...