4. Conclusion

The transport and logistics industry is not a homogeneous group - quite the contrary. They bring together generalists and specialists, local and global players, individual companies and major groups... This plurality reflects the diversity of services expected by their customers. It is also reflected in the sometimes divergent interests of all these players: for example, freight forwarders seek to limit transport purchasing costs, while carriers benefit from higher remuneration for the transport services they sell, which explains why they may belong to different professional organizations.

However, a few trends do emerge.

First of all, the complexity of the operations and formalities involved in moving goods, particularly when different modes of transport are used in succession or when international transport is involved, encourages the...