After sales
Reliability. Maintainability
Article REF: T4300 V1
After sales
Reliability. Maintainability

Author : Pierre CHAPOUILLE

Publication date: June 10, 1980 | Lire en français

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5. After sales

Although after-sales activities are often considered to be outside the realm of product development, some after-sales actions require the cooperation of design groups, who need the information gathered from customers to realistically assess the reliability and maintainability of the products they have developed.

5.1 User training

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5.1.1 Different user categories

Industrial products are aimed at users ranging from the general public to highly qualified technicians. Curiously, the most serious...

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