2. Fragile decisions

Faced with emergency and complex situations, you need to rise above them and accept the fragility of your decisions, in order to steer your organization in the best possible direction. Managers are not computer systems. They act in their environment according to their own limited rationality. Indeed, their cognitive performance is limited by their physiological and psychological capacities.

The differences between human beings and rational calculation tools are both their strengths and weaknesses. Experience shows every decision-maker ready to question the fragility of their actions and choices. Herbert Simon's research