6. Targeting the virtuous triangle of knowledge management

A strategic vision of knowledge management takes into account three elements (figure 3 ) that form a virtuous circle:

• hardware ;

• software ;

• peopleware.

• Hardware

  Firstly, the hardware component has long dominated organizational strategies in terms of focus. The first information systems consisted of huge computers located in dedicated rooms staffed by technicians who maintained this monstrous equipment. While the focus was more on equipment, the arrival of personal computers in the workplace, along with new data processing capabilities, shifted the focus from hardware to software....