5. Application examples

5.1 Plant generating 3.3% scrap...

while the industry average is 1.1%.

Our analysis quickly revealed that neither raw materials, machines, processes nor expertise were to blame. It was easy enough to see that the state of mind at work, embodied in behavior, was at the root of this non-quality. Ten years of overbearing management had destroyed even the slightest hint of initiative, and led the organization to operate on the basis of P = 1 and A = 1 (bottom star in figure 8 ). The site's industrial process is teamwork, with complexity C = 3 (top star, marked target, in figure 8 )....