Article | REF: AG1520 V1

Systemic approach to human factors in business

Author: Laurent SAMSON

Publication date: July 10, 2002, Review date: April 3, 2017 | Lire en français

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    1. Definition and scope of FH

    • Definition test

    The following definition is sometimes used:

    The human factor :

    "People, their behaviors and operating methods, and the internal and external factors that influence these behaviors. The impact of these behaviors on quality and reliability."

    These operating modes concern man in his physiological, psychological and sociological dimensions.

    Internal factors relate to the operator's individual characteristics. External factors relate more specifically to work organization and environment. Please refer to table 1 .

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