8. Glossary

Crisis management plan

Document defining the general principles of crisis organization and the business continuity and recovery measures to be implemented.

Crisis management procedure

Operational document detailing the composition and operation of a crisis unit, and its triggering criteria.

Backup plan (IT and telephony)

Device detailing the technical resources deployed and the rescue procedures for each risk situation or scenario requiring urgent action to avoid greater damage.

Employee fallback plan

Details of resources deployed and fallback procedures (technical and personnel).

Pandemic continuity plan

Description of the process for ensuring organizational continuity...