5. Mistakes to avoid
5.1 Don't overload your crisis management manual
The manual is a rapid decision-making tool. It must help you find the answers you need in the shortest possible time. The more pages it contains, the less practical it will be to use. It is important to include only the information essential to crisis management.
SCROLL TO TOP5.2 Don't neglect updates to your crisis manual
The crisis unit is rarely activated, so it's not a priority for companies, and the crisis plan is often forgotten at the bottom of a drawer....
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