7. Abbreviations and acronyms
CARSAT: Caisse d'assurance retraite et de la santé au travail (Caisse for retirement and occupational health insurance) (replaces the former Caisses régionales d'assurance maladie or CRAM)
PDCA: Plan, Do, Check, Act (management of a continuous improvement action plan)
QQOQCCP: Who? Who? Where? When? How? How much? Why (a questioning method that enables us to analyze a subject in depth and look for causes).
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