4. Conclusion

Clearly, the big question revolves around a number of fears: having a product that doesn't really deliver the expected service, that is difficult to implement, complicated to use, costly to maintain, and risks having a significant impact on the environment.

The answer is simple: it's all about putting in place a coherent organization, based on tools that complement each other.

This type of organization is of course covered in a multitude of books, but ends up being difficult to put in place, because it becomes too complex. As is always the case, "before you run, you've got to learn how to walk", so before setting up an organization that is likely to turn the company upside down, let's focus on the essential points, implement them and evaluate how well they are working. ISO standards, and ISO 9001 in particular, define the organizational...