1. Administrative functions required by the company and associated professions

Administration covers several areas:

• measuring and improving service quality ;

• incident handling and management ;

• equipment and software asset management, from ordering to destruction or resale;

• databases ;

• monitoring, optimization and automation of system operation ;

• monitoring, optimization and automation of network operations.

People are in charge of these areas, which correspond to professions.

Defining tasks, improving everyone's efficiency, choosing the means to...