4. Analyze task flows, information flows, operations and their frequency

4.1 Phase 1: process approach

This approach is identical to that used to describe an organization in a quality approach. For example, you can use the QQOQCP method:

• Who?

• What?

• Where?

• When?

• How?

• Why?

The "how" of the process can be broken down into "activities", each defined by input and output data.

You can supplement these processes with information about expected performance,...