Manage the processing of non-compliant products or services

Non-conformity processing can be broken down into two complementary levels:

• the fate of the products themselves;

• responses to external persons or entities, particularly customers, affected or concerned by the detection of non-conformities.

The treatment of the non-conforming product itself traditionally includes the following alternatives:

• carry out corrective actions and touch-ups to bring the product into compliance;

• obtain a waiver to allow the product to be used as is;

• downgrade the product, if necessary, so that it complies with less stringent requirements (e.g. a product that does not comply with category I, but is acceptable in category II)....