5. Mistakes to avoid

5.1 Don't impose choices on users

To do so is to ensure that users will not adhere to the approach or follow the established rules. We therefore need to involve them in the search for solutions to meet their needs.

5.2 Don't start with a non-upgradeable solution

Document management needs are constantly evolving with the business context. The choice of solution must be based on the editor's ability to upgrade his application, and to make it accountable and able to communicate with other applications....