6. Mistakes to avoid
6.1 Don't suffer the flood of e-mails that pile up while you're away
Make it a habit to open them in anti-chronological order, so you don't miss important and urgent deadlines, but also read all the old e-mails on the subject.
6.2 Don't respond in anger or out of the heat of the moment, so you can control what you say.
Allow the tension to pass for a while, and you'll be able to deal with the person you're talking to more calmly and positively.
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Mistakes to avoid
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