1. Identify success criteria
Value – including results from the customer's or end-user's point of view – is an indicator of success and the ultimate driver of projects. Value focuses on the results of deliverables. The value of a project can be expressed as a financial contribution to the sponsoring or beneficiary organization. Value can be a measure of the good achieved, for example, the perceived benefit to the customer of the project outcome. When the project is a component of a program, the project's contribution to the program's results can be expressed in terms of value.
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Identify success criteria
Define project performance criteria
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