3. Quality control

3.1 Quality and life cycles

While its role is to help, quality is often seen by project members:

• or as a "word" that serves no purpose, is invisible on the project and contributes nothing...

• or as an "evil"; it's a waste of time that creates more problems than it solves, it's a straitjacket...

Quality is an activity of prescription and control that must be understood and accepted. It must provide methods and processes, and enable activities to be controlled. Quality control thus enables pre-established, systematic activities. Through the pre-established and systematic aspects of implementing the quality framework, competence and efficiency emerge. Competence is achieved...