5. Managing complexity and reliability
The format of this article does not allow us to explore all the possible strategies for preventing and managing errors, but we can point to some of the approaches that organizations can consider.
5.1 Event analysis and corrective action
The aim of analyzing past events is to identify their causes and, ultimately, to define and implement corrective actions aimed at eradicating them. The first step is to retrace the course of the event in order to identify the errors and other failures, both active and latent, which made the damage possible. This exercise is obviously easier in the case of incidents occurring in "docile" systems, and the difficulty of tracing causal relationships in complex systems has already been explained.
Despite the...
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Managing complexity and reliability
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