4. What are the application risks?

4.1 Carry out the "technical" implementation of the new requirements and forget the "socio-technical" dimension of the enterprise system

This is the main stumbling block on which too many quality initiatives, and more generally corporate projects requiring change, whether in terms of organization, behavior or habits, fall down or fail, depending on the case...

Joseph M. JURAN, one of the gurus of quality, expressed this inescapable reality as far back as the 1960s: "In order to achieve consensus, it is first necessary to know that the change made to remedy a chronic problem has a dual aspect: technological and cultural. If technological change is to be accepted, the repercussions of social change must be determined".

The current version...