2. A managerial attitude at the heart of the quality system

Relational management (§ 1.2 ) is no utopia. And to contribute to its development and practice, a good managerial attitude is essential. This is part and parcel of a positive, constructive quality mindset, essential to the continuous improvement of the approach and the evolution of the quality system in place.

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Bibliography

(1) - CHEVALIER (G.) - Éléments de management public. - Le management public par la qualité, 453 p., AFNOR (2009).
(2) - BELLAÏCHE (M.) - Manager vraiment par la qualité. - 236 p., AFNOR (2008).
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