4. Employee involvement
4.1 What the standard says
A competent, empowered and involved workforce at all levels of the organization is essential to enhance the organization's ability to create and deliver value.
4.2 Why this principle?
Human resources are a company's greatest asset. They represent the company to other stakeholders and contribute to its image. And it is they who, through their know-how and skills, ensure efficiency and effectiveness in achieving objectives.
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Employee involvement
Process approach
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Reference standard
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
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