Our advice
How do you define relevant indicators to measure system performance?

The indicators that are best monitored and used are those that the people concerned have been able to choose or at least discuss (calculation method, thresholds, targets, etc.). Although you are the guarantor of the coherence and effectiveness of the quality management system, and therefore of the relevance of its indicators, collaboration with your colleagues in charge of the company's operational and support activities is essential.

By its...