7. Our advice
7.1 Be SMART
Use this simple and effective rule of thumb to ensure that your objectives are clear and relevant. Whatever the status of your objective - be it global, process, individual or other - this rule can be used without moderation!
7.2 Involve your process drivers as much as possible
... in every phase of a goal's life, and in every phase of communication. Communication generates involvement...
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Our advice
Mistakes to avoid
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