4. Our advice
Always try to include a cause in the management category: this helps to "take the guilt out" of those involved in drawing up the diagram, and can help to bring to light causes due to ways of doing things and practices in the field that are not known to management.
Run statistics on all cause-effect diagrams and cause categories: this may help identify latent or widespread causes for which in-depth actions can be incorporated into the quality plan.
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Our advice
Mistakes to avoid
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