Structure your approach to improving product and service quality
Implement the principle of continuous improvement in a QMS

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FIC0556 V1 Practical sheet

Structure your approach to improving product and service quality
Implement the principle of continuous improvement in a QMS

Author : Olec KOVALEVSKY

Publication date: February 10, 2017 | Lire en français

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2. Structure your approach to improving product and service quality

Once the responsibilities for coordinating and analyzing product and service quality improvement have been defined (see Step 1), the approach detailed below is recommended.

2.1 Identify the data sources to be analyzed

Draw up your list of sources of information to be collected and analyzed to improve the quality of products and services developed by the company for its customers, for example :

  • customer complaints (see Handling customer complaints

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