4. Our advice
4.1 Implement risk and opportunity analyses
For example, during process reviews, to identify the preventive actions you could possibly implement. This notion, which is strongly emphasized in the new version of ISO 9001, will give your organization the time to step back and take stock of the situation, and initiate this beneficial approach.
4.2 Involve all staff as much as possible in the implementation of actions.
The more heterogeneous the group, the greater your ability to define the problem...
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Our advice
Mistakes to avoid
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