Manage the detection of non-compliant products or services
Managing non-conforming products

First of all, let's specify that the notion of non-conformity applies, of course, to products delivered or services rendered by a supplier to its customers, but also to intermediate or semi-finished products within the organization producing the deliverables. It is in this sense that the ISO 9001 standard entitles paragraph 8.7 "Control of non-conforming output elements", which means: output element of a process or activity.

Let's not forget the ISO 9000 definition of a non-conformity: "failure to satisfy a requirement", whether contractual, internal or regulatory.