Define how employee suggestions are handled
Set up a staff suggestion system

Next, you'll need to set up a fast, efficient handling process. Staff have high expectations when it comes to their suggestions:

• Are they being heard?

• Are they taken into account?

• Are they deployed?

Regular staff contributions depend on this speed.

You will define the various processing stages:

• Acceptability: Do you have enough information to qualify the suggestion?

• Feasibility: How can the suggestion be implemented? At what cost? How quickly? What is the expected benefit?

• Planning: When can the suggestion be implemented? Is implementation simple or complex?

From then on, the suggestion will become an improvement action that you will track in your improvement plan (see Tracking action plans and involving company players