Define the tools and resources to be put in place
Set up a staff suggestion system

The first tool that comes to mind is the "suggestion box". Traditionally, this takes the form of a box, like a letterbox, into which any member of staff can slip a piece of paper detailing a suggestion. You can also create an electronic "suggestion box", with a dedicated e-mail address (for example: [email protected]). You could also consider a computer application for recording suggestions (a form linked to a database, for example), accessible over the network via your organization's intranet or extranet.

If you opt for a computerized solution (application or e-mail), you need to ensure that it remains accessible...