11. Glossary
Buyer/customer
A stakeholder who acquires or purchases a product or service from a supplier.
Need
Necessity, constraint, desire experienced and expressed by a user, stakeholder or project owner. What is necessary for the purchaser and justifies the design and realization of the system or product. Needs are generally vague at the start of a project: they must be identified, expressed, clarified and made coherent.
Context
All concrete elements outside the system under study, which have a service-type relationship with it, and/or which exchange matter, energy or information with it, and/or which are physically connected to it.
Requirement
Clarified expression of a need, presented in a formalized (computerized, graphical,...
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