6. Our advice
6.1 Involve and reassure all stakeholders
Make sure that all stakeholders - customers, suppliers, including local authorities, partners, NGOs, etc. - are involved from the outset.
Reassure every stakeholder by communicating transparently and addressing their concerns.
Make sure that no stakeholder is deprived of the consideration necessary for effective crisis management.
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Our advice
Mistakes to avoid
Reference standards
ISO 22301:2019 – Security and resilience – Business continuity management systems — Requirements
ISO 31000:2018 – Risk management – Guidelines: offers general guidelines for risk management, including industrial risks and internal company crises.
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