3. A strategic approach to process-driven progress
Each company has its own specific strategy, depending on its field of activity, market, competition, internal situation, maturity, shareholders and ambitions. However, the overriding priority, common to all companies, is obviously to meet market expectations and customer satisfaction (CRM: Customer Relationship Management ).
The Ultimate Scientific and Technical Reference
This article is included in
Logistics and Supply Chain
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
A strategic approach to process-driven progress
Process analysis tools
Bibliography
Websites
• ASLOG http://www.aslog.org/fr/ACTI_commission.php
• TRIZ: the http://www.trizfrance.org/document.php?pagendx=75/ matrix concept for members
Standards and norms
- AFNOR Système de Management de la Qualité - AFAQ ISO 9001 -
- AFNOR Cahier des charges fonctionnel - NF X50-151 -
- AFNOR AMDEC - NF EN 60812 -
The Ultimate Scientific and Technical Reference
