4. Process analysis tools

With the foundations and preliminaries to process reengineering in place, let's get to the heart of this article's subject: reengineering through graphics.

This is nothing new. Numerous IT tools (see § 3.2) were created in the late 1980s and early 1990s. However, non-computer "users" have encountered difficulties in using them: difficulties of comprehension due to inadequate training, and difficulties in working in groups around a computer screen or even a projection screen. What's more, these computerized description tools have to be virtually exhaustive, which makes it hard to stand back and take stock!

However, in traditional companies, the majority of discontinuous processes contain activities and interactivities which, for 80 to 90%, have no added value... for the end customer. Generally speaking, these extra costs are generated by...