1. Concept positioning and definitions
Outsourcing is the result of a strategic decision involving a process whereby a company entrusts an external service provider with responsibility for an activity or function that was previously carried out in-house.
Viewed as a strategic choice, outsourcing appears to be a response to market expectations, in the sense that it enables the company to achieve its objectives using external resources, whether it owns them or not.
Increasingly, companies are outsourcing certain activities or functions to other companies. As a result, operating methods, work processes and human relations between the company's various economic players are being transformed, if not profoundly challenged.
The notion of outsourcing covers different situations:
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Concept positioning and definitions
Choosing to outsource
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