4. Quality methods and tools
Putting quality into practice, both within the company (internal quality) and in its relations with customers (external quality), requires the use of methods and means, often very simple and almost banal, sometimes sophisticated and in any case specific to quality.
The authors commonly distinguish seven classic and seven new tools, according to a mnemonic presentation dear to the Asians.
We won't follow it. Likewise, the methods we present are more a collection of tools. In fact, the distinction between methods and tools is rather blurred, so difficult is it to separate the latter from the way in which they are used.
4.1 The golden rule: measure
First and foremost, we'd like to remind you of the vital importance...
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Quality methods and tools
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Bibliography
References
Standardization
ISO (International Organization for Standardization)
http://www.iso.ch
03.120 QUALITÉ
- Management et assurance de la qualité - 03.120.10 -
- Systèmes de management de la qualité. Principes essentiels et vocabulaire. - ISO 9000 - 2000
- Normes pour le management de la qualité et l'assurance de la qualité. Partie 3 : lignes directrices pour l'application...
Organizations
AFAQ fr
French Association for Quality Assurance.
http://www.afaq.fr
BVQI fr
Bureau veritas quality international France.
http://www.bvqi.com
COFRAC fr
French Accreditation Committee.
...
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