1. Why continuous improvement?

To survive in today's competitive markets, companies need to establish a strategy that enables them to generate better products, faster and cheaper than their competitors (figure 1 ).

The Quality Management System (QMS) improvement process is a structured set of activities that must be applied to all parts of the company. It must be managed, and a large proportion of the improvement actions must come from the studies carried out when establishing strategy and defining objectives.

So, while it's a good idea to carry out regular reviews to assess progress and evaluate the work still to be done under the Quality Action Plan (QAP), for implementation, on the other hand, it's important to regularly check the results of the organization...