Quality management system (QMS): implementation

The primary goal of an industrial or service company is to generate margin (sales price – product costs). To succeed, a company must offer its customers products or services that :

• meet well-defined implicit and explicit needs;

• meet customer expectations for their use;

• comply with specifications ;

• are available at competitive prices;

• are produced at a cost that generates added value.

To achieve this, the company may choose to set up an organizational and decision-making structure based on all its organizational processes and procedures, in which the other :

• decision-making (management...) ;

• design (research and development – R & D –, design office – BE –, ...) ;

• production (manufacturing, maintenance...) ;

• financial and accounting management (administrative and financial department) ;

• personnel management (human resources department – DRH);

• others...

This whole structure is known as a Quality Management System (QMS): it's a management approach focused on quality, based on the participation of all and aimed at long-term success, through customer satisfaction, and benefits for all members of the company.