Ongoing quality improvement process
Quality methods and tools - Classic tools
Article REF: AG1770 V1
Ongoing quality improvement process
Quality methods and tools - Classic tools

Author : Edmond LE COZ

Publication date: July 10, 2001 | Lire en français

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1. Ongoing quality improvement process

Note :

please refer to the bibliographical references at [32][8][29] .

Quality methods, techniques and tools are applied as part of the "5 Z" continuous improvement process:

  • zero default ;

  • zero failure ;

  • zero delay ;

  • zero stock ;

  • paperless.

Juran [13] has represented this approach in the form of a helix (figure

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