2. Problem-solving methods, tools and techniques (MOTP)

MOTP is based on two ideas:

• systematic analysis in a progress group of all aspects of a problem (malfunction, non-quality, etc.) and, above all, no examination or premature choice or preconceived solutions;

• compliance with an eight-step checklist that must be followed one after the other, based on the Deming wheel model.

The eight steps of the method are as follows:

• step 1 – recognize that there are problems and choose one;

• step 2 – observe the current situation ;

• step 3 – analyze the causes ;

• step 4 – suggest improvements ;

• step 5 – implement improvements ;

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