3. Managerial framework of the digital enterprise

Over the past decade, the emergence of social software has led to the decentralization of the contribution made by a variety of players to corporate technical systems (collaborative applications, intranets, corporate social networks, communities). Above all, it has led to the generalization of interaction practices in all professional situations. It has substantially altered the role of management, which is faced with the need to integrate these new practices into its role and missions.

As early as 2008, Carl Frappaolo and Dan Keldsen defined the contours of Enterprise 2.0 in a study carried out...