6. Conclusion

The ISO 9000 standards (version 2000) not only introduce new provisions, they also mark a new state of mind and are a vector for change, involving all the players concerned by the quality management approach.

• The companies

  The standards of the "2000 product line" will be integrated as genuine management tools, encouraging the constant quest for progress and the commitment to an offensive quality strategy. The voice of the customer within the company and the strengthening of the "human resources" component will encourage the manager to position himself as the true "quality manager".

• Standard-setters

  The revision of the ISO 9000 standards, whose main objective is to satisfy the needs of users, is an excellent experiment in standardization....