14. Glossary
Definitions from ISO 9001, ISO/IEC 20000, ISO/EC 27001 and ISO/IEC/IEEE 15288 standards
Audit; auditing
A methodical, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which audit criteria (set of policies, procedures or requirements used as a reference) have been met.
Change; change
Change to be made to a service, component or management system.
Configuration; configuration
A set of functional and physical characteristics, correlated or interacting, of a product or service, defined by product configuration information.
Correction; corrective action
Action to eliminate a detected non-conformity.
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...Standards and norms
International standards on quality management and quality assurance
- Quality management systems – Basic principles and vocabulary - ISO 9000 - 2015
- Quality management systems – Requirements - ISO 9001 - 2015
- Managing an organization's sustainable performance – Quality management approach - ISO 9004 - 2009
- Environmental management systems – Guidelines for use - ISO 14001...
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