6. Mobile banking in 2020

6.1 Widespread use of mobile banking

In 2020, mobile banking has gone mainstream. Banking applications for smartphones are now becoming the main tool for accessing banks, to the detriment of physical branches, the telephone and even banking websites.

The quality of a banking application is based on two main criteria:

• offer a comprehensive approach to banking services;

• enable users to manage their own accounts remotely, easily and on the move, on a day-to-day basis.

All today's neo-banks are "mobile first", or even "mobile only". Their applications have been designed to enhance the user experience. That's why they're so popular, especially with...