1. What are the benefits of learning from a crisis?

1.1 Identifying areas for improvement: feedback

Feedback is a learning tool that enables the company to strengthen its crisis management organization, identify areas for improvement and implement corrective actions.

The feedback process enables :

• detail the evolution of the event from a technical, human and organizational point of view;

• trace all actions taken, whether good or bad;

• identify actions to be taken to better manage these situations if they recur.

Feedback thus helps to optimize the overall crisis management organization.