Practical sheet | REF: FIC0571 V1

Defining a problem to solve it better

Author: Paul-Hubert DES MESNARDS

Publication date: December 10, 2011, Review date: November 27, 2016 | Lire en français

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3. Questions to ask: the compass rose

3.1 What questions?

The questions revolve around the initial request, which you can place in a central frame:

  • Upwards: for what purpose?

This question takes the ludion back to the goals, the stakes, the finalities.

  • Downwards: how?

This question brings the ludion back down to the means, the solutions.

  • To the left, horizontally: what?

This question focuses on the facts, on the current situation, with the dissatisfactions or malfunctions that are at the root of the request.

  • To the right, horizontally:...

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Questions to ask: the compass rose