4. Distribute your satisfaction surveys
The distribution channel is one of the key elements for your satisfaction survey. The choice of a collection method will depend on the context and constraints linked to the survey: technical, budgetary, time...
The main survey methods are :
face-to-face interview ;
telephone interview ;
self-administered questionnaire (by post, fax, enclosed with the product/service, via an Internet application/form).
The Ultimate Scientific and Technical Reference
This article is included in
Quality manager
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Distribute your satisfaction surveys
Analyze data and results
Bibliography
Also in our database
ToolReference standards
ISO 9001 – Quality management system – Requirements, ISO, AFNOR Standardization
ISO 9000 – Quality management systems – Fundamentals and vocabulary, ISO, AFNOR Normalisation
The Ultimate Scientific and Technical Reference
