5. Our advice
5.1 Remember that the spirit of the standard takes precedence over the letter.
The ISO 9001 standard focuses on customer and stakeholder satisfaction, and on the company's ability to provide products and services that meet customer and applicable regulatory requirements.
The standard's requirements are designed to help the company prevent anything that could prevent the delivery of a product that meets customer expectations. The customer is at the heart of the quality management system. It is generally accepted that the standard sets requirements in terms of objectives rather than means, giving you the freedom to build the quality management system best suited to your company.
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Mistakes to avoid
Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 19011:2018 – Guidelines for auditing management systems
Fascicule FD X50-176 – Process management – Implementation guide
Abbreviations
PDCA: plan, do, check, act
QMS: quality management system
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